FAQ
Need to tweak your subscription? It’s quick and simple.
Step 1: Log in to your account at prevagen.com/account
Step 2: Click “Manage Subscriptions.”
Step 3: Adjust your delivery schedule, product quantity, or next charge date.
Pro Tip: Any changes you make will apply to your next scheduled order.
If it’s time to cancel, here’s how:
Step 1: Log in at prevagen.com/account
Step 2: Click “Manage Subscriptions.”
Step 3: Select the subscription you want to cancel and choose “Cancel Subscription.”
Need help? Our customer support team is happy to assist.
- Log in at prevagen.com/account
- Click “Manage Subscriptions”
- Select your subscription and choose “Pause Subscription”
You can resume anytime in your account.
Yes!
- Log in to prevagen.com/account
- Go to “Manage Subscriptions”
- Choose your subscription and click “Skip Next Delivery”
- Log in to prevagen.com/account
- Click “Manage Subscriptions”
- Select your subscription
- Pick a new “Next Order Date” and confirm
You’ll get an email 3 days before your order processes.
You can also view upcoming shipments in“Manage Subscriptions”.
- Log in to prevagen.com/account
- Click “Manage Subscriptions”
- Add new products or remove items from your next shipment
We’ll email you to update your payment details.
If payment can’t be processed after several attempts, your subscription will be paused until updated.
- Log in to prevagen.com/account
- Go to “Manage Subscriptions”
- Select the subscription to update
- Click “Edit” next to the shipping address
Make changes before your next order processes to ensure correct delivery.
