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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Will I Receive a Reminder Before Each Prevagen Subscribe & Save Shipment?
Yes. Prevagen sends reminder emails before each Subscribe & Save order ships so you have time to review or make changes.
These reminders are designed to give you clear notice of what’s coming next.
What the reminder includes:
- Your upcoming shipment date
- The product scheduled to ship
- A chance to skip, change, or cancel before it processes
You do not need to take any action if everything looks correct.
If you miss an email:
If you ever miss or overlook a reminder, customer care can help review your order and answer questions.
You can contact our customer service at: 877-977-3824
Customer service hours are 9:00 a.m. - 5:00 p.m. Monday through Friday CST. or by mail at: 8401 Greenway Blvd., Suite 800 Middleton, Wisconsin 53562
or email us at: customerservice@prevagen.com.
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