How Prevagen Subscribe & Save Works

Prevagen is sold through many retailers, and some of those retailers offer their own subscription or auto-delivery programs. These programs are managed outside of prevagen.com and out of our control.

Because of this, customers sometimes contact Prevagen about a subscription that was started on another website.

Prevagen Subscribe & Save on prevagen.com

When you enroll in Prevagen Subscribe & Save directly on prevagen.com:

• Orders ship from Prevagen
  
• Billing and deliveries are managed by Prevagen
  
• Prevagen customer care can help with changes or cancellations
  

Subscriptions Started Elsewhere

If you signed up for a subscription through another website or marketplace, that subscription is:

• Managed by that retailer
  
• Billed and shipped by them
  
• Supported by their customer service team
  

Prevagen does not have access to subscriptions created on other websites.

How to Tell Where You Signed Up

A quick way to check:

• Look at your order confirmation email
  
• Review the merchant name on your billing statement
  
• Think about where you placed the original order
  

If the subscription was started on prevagen.com, our team is happy to help.

If it was started elsewhere, that retailer can assist you fastest.

The Key Takeaway

No matter where you purchase Prevagen, subscriptions are always managed by the website where enrollment occurred. Knowing this helps you get the right support right away.

You can contact our customer service at: 877-977-3824
Customer service hours are 9:00 a.m. - 5:00 p.m.
Monday through Friday CST.
or by mail at: 8401 Greenway Blvd., Suite 800 Middleton, Wisconsin 53562 or email us at: customerservice@prevagen.com.