Prevagen® is a supplement for your brain, made with a unique ingredient called apoaequorin. 

Find out more at https://prevagen.com/pages/about-prevagen-brain-supplements .

If you are concerned with any side effects, you may want to talk with your doctor before beginning Prevagen use.

No, a prescription is not needed to buy Prevagen. Prevagen is not a drug but is a dietary supplement that is available over-the-counter and also available here. Click here to shop now!

As with any new supplement regimen, you may want to talk with your doctor before beginning Prevagen use.

Prevagen® has been safely used by millions of people.Safety studies have been conducted on its key ingredient, apoaequorin. If you have questions about whether Prevagen is right for you, consult your healthcare professional.

Prevagen® comes in easy-to-swallow capsules and chewables. Take one capsule or chewable tablet daily, with or without food. Always follow the directions on the label.

Yes. Our Subscribe & Save program lets you schedule automatic deliveries, save 12% each month, and earn Prevagen Rewards credits with every order. Shipping is always free, and you can pause, change or cancel anytime. Check out our Subscribe & Save program here.

Prevagen® is available directly at Prevagen.com, as well as in major retailers and pharmacies across the United States. Buying on our website gives you access to special offers and subscription savings.

Find our list of stores that may be near you here.

You can reach our friendly customer support team by phone, email, or through our Help Center at prevagen.com/pages/prevagen-help-center. We’re here to help with orders, product questions, and more.

• Email: customerservice@prevagen.com
• Customer service hours are 9:00 a.m. - 5:00 p.m.
  Monday through Friday CST.
  877-977-3824
• Mail: 8401 Greenway Blvd., Suite 800
  Middleton, Wisconsin 53562

You can log into your password less Prevagen account by following the following instructions:

1. Go to prevagen.com/account/login
2. Login with your mobile device via text, or select “Login with Email” at the bottom.
3. Enter in your mobile phone number or email address.
4. Click “Get Login Code”
5. You will receive a text message (or email) with the one-time code. 
6. Type in that code and click “Submit Login Code”
7. You will now be logged in and able to view your account. 

✨ Pro Tip: If you have a subscription but haven’t logged in before, you may need to activate your account. Look for your activation email from Prevagen or contact customer support for help.

1. Go to prevagen.com/account
2. Click “Forgot your password?”
3. Enter your account email and click “Submit”
4. Follow the reset link sent to your inbox

💡 If you don’t see the email, check your spam or promotions folder.

• Log in to prevagen.com/account
• Click “Account Details”
• Update your email or password and click “Save”

📦 Once your order ships, you’ll get an email with tracking info.
🖥 You can also log in to your account and check, Order History.

📦Yes—free standard shipping on all subscription orders and one-time orders over $50.

🛒 Yes—guest checkout is available for one-time purchases.
🔄 Subscriptions require an account so you can manage deliveries and billing.

🎁Yes—just enter the recipient’s shipping address at checkout. Gift orders don’t include pricing information.

We’re sorry your product arrived damaged! Here’s what to do:

1. Take clear photos of the damaged product and packaging.
2. Contact us via chat or email customerservice@prevagen.com with your order number and photos.
3. We’ll promptly work to replace the product or issue a refund.

If your package shows as delivered but you haven’t received it:

• Check with family, neighbors, or your building management.
• Contact your local carrier for delivery confirmation.
• If still missing, contact Prevagen support immediately via phone or email at customerservice@prevagen.com for assistance.

We process and ship orders within 2–3 business days. If your order hasn’t arrived within the expected timeframe:

1. Check Your Tracking:
   Use the tracking number from your shipment confirmation email or your account order history.
2. Contact the Carrier:
   Sometimes the shipping carrier can provide more details or updates.
3. Contact Prevagen Support:
   If tracking info isn’t available or you need further help, reach out to customer service by phone or email customerservice@prevagen.com.

Yes! You can save 12% each month by joining our subscribe and save program, plus earn 3% in Prevagen Rewards credits that you can apply to your next order. You can also earn on one-time purchases. We also run special savings opportunities throughout the year that can be found here. Get notified of all the savings opportunities by signing up to our email. Prevagen Email Signup

💳 We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.

Looking to save a little extra on your Prevagen purchase? Great news—it’s super easy to use a promo or discount code at checkout. Just follow these simple steps:

🛒 Step 1: Fill Your Cart with Goodness

Start by browsing through the Prevagen products that best suit your needs. Whether you're stocking up on your favorites or trying something new, add everything you want to your shopping cart.

💳 Step 2: Proceed to Checkout

Once you’re ready to complete your order, click the “Checkout” button. This will take you to the payment page where you’ll finalize your purchase.

🎁 Step 3: Enter Your Promo Code

On the checkout page, you’ll see a field labeled “Discount Code.” This is where the magic happens! Type or paste your promo code into that box—make sure it’s entered correctly to avoid any hiccups.

✅ Step 4: Click “Apply”

After entering your code, hit the “Apply” button. You’ll see your updated total right away, reflecting your discount. It’s always nice to see those savings kick in!

💡 Heads-up: Only one promo or discount code can be used per order, so choose the one that gives you the best deal.

Keep your subscription payment info up to date with these easy steps:

1️⃣ Log In 🔑

• Go to the website and go to the account login screen.
• Enter your phone number or email and password.

2️⃣ Go to Payment Methods 🏦

• Once in your account page → Click on the Subscriptions and Rewards tab on the left
• Now on the right → Click on the Address & Payment details tab
• Next you will need to click on the Manage payment methods button at the bottom

3️⃣ Edit Your Card ✏️

• Find the card you want to update and tap Edit.
• You will need to approve a Send edit payment link (in screen popup)
• You should then receive an email sent to your email on file.
• In the email is a secure link to go into your account to change your credit card information
• Enter your new card number, expiration date, CVV, and billing address.

4️⃣ Save Changes 💾

• Tap Save or Update Payment Method.
• Look for a confirmation message that your info has been updated.

5️⃣ Verify ✅

• Check Subscriptions (if any) to ensure your new card is listed.
• Your new card will be used for upcoming charges.

⚠️ Tips 💡

• Make sure your billing info matches your card.
• If your card is declined, double-check your details.
• Contact support at 877-977-3824 Monday through Friday 9am - 5pm CST, if you have trouble updating your card.

1. Log in to prevagen.com/account
2. Go to “Manage Subscriptions”
3. Select the subscription to update
4. Click “Edit” next to the shipping address

💡 Make changes before your next order processes to ensure correct delivery.

NOTE: You can only manage subscriptions purchased through prevagen.com. (Amazon, Walmart, etc. would need to be managed through those sources.)

💌 We’ll email you to update your payment details.
🔄 If payment can’t be processed after several attempts, your subscription will be paused until updated.

NOTE: You can only manage subscriptions purchased through prevagen.com. (Amazon, Walmart, etc. would need to be managed through those sources.)

• Log in to prevagen.com/account
• Click “Manage Subscriptions”
• Add new products or remove items from your next shipment

NOTE: You can only manage subscriptions purchased through prevagen.com. (Amazon, Walmart, etc. would need to be managed through those sources.)

📨 You’ll get an email 3 days before your order processes.
🖥 You can also view upcoming shipments in “Manage Subscriptions”.

1. Log in at prevagen.com/account
2. Click “Manage Subscriptions”
3. Select your subscription and choose “Pause Subscription”

You can resume anytime in your account.

NOTE: You can only manage subscriptions purchased through prevagen.com. (Amazon, Walmart, etc. would need to be managed through those sources.)

Yes!

1. Log in to prevagen.com/account
2. Go to “Manage Subscriptions”
3. Choose your subscription and click “Skip Next Delivery”

NOTE: You can only manage subscriptions purchased through prevagen.com. (Amazon, Walmart, etc. would need to be managed through those sources.)

• Log in to prevagen.com/account
• Click “Manage Subscriptions”
• Select your subscription
• Pick a new “Next Order Date” and confirm

NOTE: You can only manage subscriptions purchased through prevagen.com. (Amazon, Walmart, etc. would need to be managed through those sources.)

Need to update your subscription? It’s quick and simple.

🖥 Step 1: Log in to your account at prevagen.com/account
⚙️ Step 2: Click “Manage Subscriptions.”
📅 Step 3: Adjust your delivery schedule, product quantity, or next charge date.

💡 Pro Tip: Any changes you make will apply to your next scheduled order.

NOTE: You can only manage subscriptions purchased through prevagen.com. (Amazon, Walmart, etc. would need to be managed through those sources.)

If it’s time to cancel, here’s how:

🖥 Step 1: Log in at prevagen.com/account
⚙️ Step 2: Click “Manage Subscriptions.”
❌ Step 3: Select the subscription you want to cancel and choose “Cancel Subscription.”

💬 Need help? Our customer support team is happy to assist.

• Email: customerservice@prevagen.com
• Customer service hours are 9:00 a.m. - 5:00 p.m.
  Monday through Friday CST.
  877-977-3824
• Mail: 8401 Greenway Blvd., Suite 800
  Middleton, Wisconsin 53562

NOTE: You can only manage subscriptions purchased through prevagen.com. (Amazon, Walmart, etc. would need to be managed through those sources.)

Prevagen Branded Products Money Back Guarantee Description: If you purchase any Prevagen® branded product from an authorized dealer, and you are not completely satisfied, follow the instructions below to receive a refund of your purchase price (after any discounts and coupons used, including taxes and shipping charges) up to 45 days after date of purchase. In order to get your refund, please follow the simple steps below: Purchase a Prevagen branded product from an authorized reseller. Save the original receipt and the original bottle(s) with any unused product. Call 877-977-3824 for assistance in processing your return. You will either be instructed to return the product to your original place of purchase or it will be processed directly through the agent you speak with on your call. This offer is valid in the 50 United States and D.C. only. For returns that are processed by phone, allow 6 – 8 weeks for shipment of your refund check. Product must have been purchased at an authorized dealer (in-store or online); promotional or free products are not eligible for this offer. Offer is limited to individuals and only one refund will be issued per request; bulk requests and requests made by groups, clubs or organizations will not be honored. Employees, independent contractors and temporary employees of Prevagen, Inc. or Quincy Bioscience are not eligible. Prevagen is not responsible for lost, late, damaged, misdirected, incomplete, incorrect, illegible or postage due requests or mail. Void where prohibited.Reproduction, purchase, sale or trade of this certificate, proof-of-purchase or cash register receipt is prohibited. Fraudulent submission could result in federal prosecution under mail fraud statutes (Title 18, United States Code, sections 1341 and 1342). Sponsor: Prevagen, Inc., Madison, Wisconsin 53717.Prevagen Authorized Dealer and Warranty StatementPrevagen is firmly committed to providing our customers with safe and reliable products through authorized dealers. Unfortunately, Prevagen products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from Prevagen; instead they are acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to Prevagen warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.Our policy is to honor product warranties only on products purchased from an authorized Prevagen dealer and only accompanied by a receipt or proof of purchase. If you purchase a Prevagen product from an unauthorized dealer or if the original serial number has been removed, defaced or altered, your Prevagen warranty will not be valid.Online SellersA further note about online sellers (particularly those on Amazon.com or Ebay.com): Many resellers who sell through Amazon.com and Ebay.com are not authorized resellers of Prevagen products. When purchasing Prevagen products on Amazon.com or Ebay.com, it is important to note where the product is being “shipped from and sold by,” which is stated clearly in the header for each product.Prevagen products sold by unauthorized dealers sometimes are purchased on a secondary "gray" market or may be damaged, defective or so-called “B” stock goods, or stolen goods.Beware of Unauthorized Prevagen ProductsLike many premium goods, Prevagen products are being stolen and sold, usually at drastically reduced prices and diminished quality. These products do not meet Prevagen standards and are not covered under Prevagen warranty. If you would like to report a suspected counterfeit Prevagen product or have questions concerning this issue, please contact Customer Service at 1-888-758-7358. We appreciate your help in maintaining the integrity of the Prevagen brand.Beware of Other Product Package AlterationsMany times, products from unauthorized reseller have product lot numbers that have been changed or even removed all together. Some products are marked with arbitrary “Use By” or Expiration Dates. Any Prevagen product that does not have a product lot number issued by Prevagen should be returned. Removal or alteration of the original Prevagen product lot will automatically void the warranty on that product.Some unauthorized resellers remove product inserts and informational materials designed to inform and assist you with the proper use of your purchase. If your Prevagen product is missing its outer box packaging, package insert, or has an obviously altered product lot number label, immediately contact whoever you purchased that product from for resolution and copy Prevagen.

Refunds usually process within 5–7 business days after we receive your returned item. Depending on your bank or payment provider, it might take additional time to reflect on your statement.

If you don’t see your refund after two weeks, please contact customer service by phone or email at customerservice@prevagen.com.

Returning a Prevagen product is simple—just follow these easy steps:

1. Check Eligibility:
   If you purchase any Prevagen® branded product from an authorized dealer, and you are not completely satisfied, follow the instructions below to receive a refund of your purchase price (after any discounts and coupons used, including taxes and shipping charges) up to 45 days after date of purchase.
2. Save the original receipt and the original bottle(s) with any unused product.
3. Contact Customer Support:
   Reach out via the chat bubble on our website or email customerservice@prevagen.com  to request a return.
   Or call 877-977-3824 for assistance in processing your return.
   You will either be instructed to return the product to your original place of purchase or it will be processed directly through the agent you speak with on your call.
   This offer is valid in the 50 United States and D.C. only.
4. Receive Your Refund:
   Once we receive your return, refunds are processed within 5–7 business days. You’ll get an email confirmation once complete.

Note: Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

Yes, you may enter in a discount code at checkout and you may also apply your credit balance to your order!

Yes!

1. Log in to your account
2. Go to the Subscriptions tab
3. Apply your credits toward your next shipment

💡 Credits expire 6 months after being issued and can’t be combined with discount codes unless stated.

Login to your account atPrevagen.com/account and if you want to make a new purchase, you’ll be able to apply your credits at checkout. If you want to redeem your credits for a subscription renewal, then after you login to your account, click on “Subscriptions & Rewards” and you’ll see an option to apply your credit balance to your upcoming subscription order.

Earn 3% on all purchases(one-time purchase or subscription purchase). You will automatically earn 3% and the credits will be applied to the email address that you use for your purchase.

💎Prevagen Rewardsis the official place to earn and redeem credits exclusively on Prevagen.com. Every order earns Prevagen Credit, which can be used toward future purchases—including subscriptions.
View your balance anytime in your account.

You can contact our customer service at: 877-977-3824
Customer service hours are 9:00 a.m. - 5:00 p.m.
Monday through Friday CST.
or by mail at:
8401 Greenway Blvd., Suite 800Middleton, Wisconsin 53562
or email us at: customerservice@prevagen.com.