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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Will I Be Charged Without Knowing? How Prevagen Subscribe & Save Billing Works?
No. You will not be charged unexpectedly. Prevagen sends reminders before each shipment, and you can review or change your order before it ships.
How billing works
- You choose how often your product is delivered
- You receive an email reminder before each shipment
- Your card is charged only when an order ships
If you need to:
- Skip a shipment
- Change your delivery date
- Cancel entirely
You can do so before the order is processed inside your account portal.
Designed to be simple and predictable
Some auto-delivery programs feel confusing or unpredictable. Prevagen's Subscribe & Save is intentionally simple and transparent so you always know:
- When your next order is scheduled
- What you’ll be charged
- How to stop or change it
Customer care can help review any order or billing question quickly.
You can contact our customer service at: 877-977-3824
Customer service hours are 9:00 a.m. - 5:00 p.m.
Monday through Friday CST.
or by mail at: 8401 Greenway Blvd., Suite 800 Middleton, Wisconsin 53562 or email us at: customerservice@prevagen.com.
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