You can add new products or remove items from your Prevagen Subscribe & Save subscription at any time through your online account, as long as changes are made before your next order processes.

Prevagen Subscribe & Save is designed to stay flexible. If your needs change or you want to adjust what’s included in your shipment, updating your subscription is simple.

Prevagen Subscribe & Save is designed to give you convenience—not lock you into anything. If you ever decide it’s not right for you, you can cancel How to add or remove items

To update the products in your subscription:

1. Log in to prevagen.com/account
   
2. Click Manage Subscriptions
   
3. Select the subscription you want to update
   
4. Add new products or remove items from your next shipment
   
5. Save your changes
   

Tip: Be sure to make changes before your next order processes so your shipment reflects your updates.

When customers adjust their subscription items

Customers commonly add or remove items when:

• Trying a new product
  
• Changing how often they use Prevagen
  
• Ordering for more than one person
  
• No longer needing a specific item
  

All of these situations are normal—and easy to manage.

Important note about where subscriptions are managed

Adding or removing items is only available for subscriptions purchased directly through prevagen.com.

If your Prevagen subscription was started through another retailer (such as Amazon or Walmart), product changes must be managed through that retailer’s account or customer service.

If you’d rather have help

If you prefer not to make changes online, Prevagen’s customer care team is happy to assist with updating your subscription.

You can contact our customer service at 877-977-3824

Customer service hours are 9:00 a.m. – 5:00 p.m. CST, Monday through Friday

You may also reach us by mail at:
8401 Greenway Blvd., Suite 800
Middleton, Wisconsin 53562

Or by email at: customerservice@prevagen.com

What cancellation looks like

There are:

• No long-term commitments
• No penalties for canceling
• No requirement to call or explain why

Once canceled, you will not receive future shipments or charges as long as cancellation is received before your next shipment.

If you’ve had trouble canceling subscriptions before

Many people worry that subscription programs are hard to stop. Prevagen Subscribe & Save is different. You stay in control the entire time.

You’ll always receive order confirmation and reminder emails, so you know what’s coming and can make changes before an order ships.

Prevagen’s customer care team is available to help you cancel, pause, or answer any questions—no pressure, ever.

You can contact our customer service at: 877-977-3824
Customer service hours are 9:00 a.m. - 5:00 p.m.
Monday through Friday CST.
or by mail at: 8401 Greenway Blvd., Suite 800 Middleton, Wisconsin 53562
or email us at: customerservice@prevagen.com.