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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
What Happens If My Payment Method Changes or Expires?
If your payment method needs to be updated, you can make changes easily before your next shipment.
Prevagen will not continue shipping orders if payment information needs attention.
Keeping your payment information current
- Update your payment method in your online account
- Contact customer care for assistance
If a payment issue occurs, shipments are paused until it’s resolved.
No unexpected charges
You are not charged until an order ships, and you remain in control of your subscription status at all times.
If you have questions, customer care can help you decide without any pressure.
You can contact our customer service at: 877-977-3824
Customer service hours are 9:00 a.m. - 5:00 p.m.
Monday through Friday CST.
or by mail at: 8401 Greenway Blvd., Suite 800 Middleton, Wisconsin 53562 or email us at: customerservice@prevagen.com.
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