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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Can I Return or Exchange a Prevagen Subscribe & Save Order?
Yes. Subscribe & Save orders follow Prevagen’s standard return and exchange policies.
There are no special penalties or restrictions just because an order is part of Subscribe & Save.
If something isn’t right
You can contact customer care if:
- You received the wrong product
- You ordered the wrong option
- You need help with a return or exchange
Support is available to help resolve the situation.
Designed to be fair and flexible
Subscribe & Save is meant to be convenient, not stressful. If something goes wrong, help is available.
Customer care can help you decide without any pressure.
You can contact our customer service at: 877-977-3824
Customer service hours are 9:00 a.m. - 5:00 p.m.
Monday through Friday CST.
or by mail at: 8401 Greenway Blvd., Suite 800 Middleton, Wisconsin 53562 or email us at: customerservice@prevagen.com.
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