Marc performs a service that every car owner is certain to need sooner or later. This 59-year-old is the guy who greets customers in Mesa, Arizona when they bring the buggy in for a solution to that funny noise coming from somewhere under the hood, or maybe an oil change, or just a routine check-up.
“I’m an automotive service advisor,” he explains. “When you take your vehicle into a service department I’m the one that greets you and listens to your concerns and, yeah, I’m the guy who tries to interpret what’s going on so I can convey the issue to the technician so he understands what’s going on.”
Talk about a job that calls for knowledge of what makes a car work, diplomacy with customers who often don’t know what a catalytic converter is, and the ability to interpret the customer’s concerns to the highly skilled technicians who have to make everything all right again.
“A service advisor is under an extreme amount of pressure dealing first with the customers and then with the technicians,” Marc says. “And then making sure we get the warranties right, and you know, there’s just so much to what we do that requires a sharp mind and/or clear thinking.”
This amiable six-foot-four tall drink of water has been doing this difficult job for more than 20 years now, so it’s a safe bet that he’s been keeping the customers happy, the technicians focused, and the cars, trucks and other vehicles that are brought to his service counter running smoothly all around Arizona.
That is, until a few years back, Marc says. “I started to notice I was losing my edge, so I started using Prevagen. You have to be sharp, you have to know what’s going on, you have to be organized and now that I’ve been taking Prevagen every day, I’m able to do all that.”
“I do take care of myself,” he says. “I’m on my feet all day dealing with customers, walking around the shop, going out to the shop to talk with the technicians, so yeah, I’m pretty fit. I’ve got a wife and a young daughter. So that’s one of the other reasons I try to keep myself in shape, so I can keep up with my daughter.”
Turns out the vehicles of Mesa, Arizona are not the only treasured things Marc knows how to keep running smoothly.