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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Why Aren’t My Prevagen Rewards Automatically Applied?
Many customers expect rewards to automatically apply to their next order or subscription. Prevagen Rewards require manual selection at checkout when placing a new order. Ongoing subscription orders can automatically have rewards applied to their next order.
Why Rewards Are Not Auto-Applied
Manual application allows customers to:
- Choose the timing of reward use
- Combine rewards with eligible offers
- Decide whether to save rewards for a future purchase
If you turned on the auto-apply feature for your upcoming subscription orders, and it’s still not working. This may be due to an issue with your rewards balance. Reach out to our customer care team to have this fixed.
Planning Ahead
If you use Subscribe & Save, reviewing rewards periodically helps ensure credits are used before expiration.
Need to Contact Customer Care?
If you’re having trouble, Prevagen’s customer care team is happy to help.
You can contact our customer service at: 877-977-3824
Customer service hours are 9:00 a.m. - 5:00 p.m.
Monday through Friday CST.
or by mail at: 8401 Greenway Blvd., Suite 800 Middleton, Wisconsin 53562
or email us at: customerservice@prevagen.com
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