Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Troubleshooting Prevagen Rewards: Login and Technical Issues
Technical or account issues can sometimes prevent access to rewards.
Login and Account Access Tips
- Log in using the email address used for purchases
- Avoid multiple accounts when possible (multiple different email addresses or mobile phone numbers)
Checkout Troubleshooting
If rewards don’t appear at checkout:
- Confirm you’re logged in
- Refresh the checkout page
- Try a different browser or device
Need to Contact Customer Care?
If you’re having trouble, Prevagen’s customer care team is happy to help.
You can contact our customer service at:Â 877-977-3824
Customer service hours are 9:00 a.m. - 5:00 p.m.
Monday through Friday CST.
or by mail at: 8401 Greenway Blvd., Suite 800 Middleton, Wisconsin 53562
or email us at:Â customerservice@prevagen.com
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