Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Why Do Prevagen Rewards Appear in Emails but Not in My Account?
Seeing rewards in an email but not in your account can be confusing. In most cases, this is due to timing, account access, or login mismatches.
Pending vs. Available Rewards
Rewards may appear in emails shortly after a purchase but take time to become fully available in your account.
Email Address and Account Access
Rewards are linked to the email address used at checkout. Rewards may not appear if:
- You checked out as a guest
- You used a different email address
- You have multiple accounts
What to Check
- Confirm you’re logged into the correct account
- Allow time for rewards to post
- Review your account dashboard.
Need to Contact Customer Care?
If you’re having trouble, Prevagen’s customer care team is happy to help.
You can contact our customer service at: 877-977-3824
Customer service hours are 9:00 a.m. - 5:00 p.m.
Monday through Friday CST.
or by mail at: 8401 Greenway Blvd., Suite 800 Middleton, Wisconsin 53562
or email us at: customerservice@prevagen.com
Back to
Help Center
Help Center
Ready to Simplify Your Routine?
Join our Subscribe & Save program and have your favorite Prevagen products delivered right to your door. Enjoy convenience, flexibility, and savings every month—no hassle, no stress.
Subscribe & Save Today →No long-term commitment — cancel anytime.
Invalid password
Enter
